Order Cancellation
- Full Credit Note: You may cancel your rental order up to 7 days before the scheduled delivery date to receive a full credit note.
- No Credit Note: If you cancel within 7 days of the delivery date, no credit note will be issued as this impacts other customers' rental opportunities.
Delivery Issues
- Liability for Acceptance: Once your item is shipped and a tracking number is provided, you are responsible for accepting the delivery. If the item is not delivered, please contact the delivery service with your tracking number for assistance.
Fit Issues
- No Refunds for Fit: We do not offer refunds if the dress or garment does not fit. We recommend that you book the dress to avoid disappointment and then organise a try-on appointment with us at your earliest convenience.
For any questions or further assistance, please us at info@completelook.ie.